What is alarm monitoring?
Upon receiving a signal from your home or business, STS dispatchers will immediately call the location to verify whether you set your alarm off accidentally. Whoever answers the phone is required to give a secret password that is stored securely in our records. If we do not receive an answer or if an answering machine picks up, we will immediately dispatch your nearest local authorities and/or contact your approved call list. If a panic button is triggered or if a smoke detector signal is received, we will immediately dispatch and then call your home. In any event, it is your nearest local authorities (Police, Fire, and Paramedic) that respond.
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What is Armed Response?
Armed Response is our highly trained motorized security officers unit. Officers go through rigorous training in man to man combat, first aid and emergency driving among other training programs that insure our clients receive assistance in the most professional manner.
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How does it work?
Your security system is designed to plug into a standard phone jack installed at your premises on one of your regular telephone lines. When activated, a relay in your security system dials our central station and the signal is received. The call to our central monitoring station is placed over a toll-free number.
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What is Radio Backup?
Radio Backup is an additional safety measure that you can take to prevent trespasser from sabotaging your alarm system and neutralizing it. Upon request our technicians will install a radio backup transmitter that sends signals to the monitoring center in case the phone lines are cut or the line system is neutralized by the intruders. Immediately our Armed Response unit will be directed to your home or business.
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What happens during a power failure?
Your security system runs on the AC current in your home normally. However if the power fails, your system will automatically revert to its own back-up battery for several hours if necessary. Once the power to your home returns, your security system automatically reverts back to AC current.
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What is an RJ31X Jack?
Your security system is also designed to plug into a RJ31X jack. The RJ31X provides additional security through a feature knows as “line seizure.” When activated, a relay in your security system "seizes" your phone line and gives the security system priority use of this line, allowing the security system to report its signals to STS central monitoring station. This means that if you are talking on the phone when the alarm is triggered, your call will be disconnected and the alarm signal will be received by the central station.
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What if I want to test my system?
By calling the STS monitoring station and requesting that they put your system into a "test" mode, you can activate the system and then test any feature you have. STS representatives will be happy to inform you about the signal they received and where it came from in the home.
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What if I accidentally set of my alarm system?
If you ever accidentally set off your security system, don’t worry. STS representatives will call you immediately upon receiving a signal. When you answer the phone they will identify themselves and ask you to do the same. Here is where you will give them your secret password. They will not dispatch the police to your home if you simply tell them your password. CAUTION: If the signaled received is a “panic” or “fire” signal, we dispatch the authorities first and they call you.
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What if I am currently under an alarm-monitoring contract?
If you have an existing monitoring agreement with another provider our legal department will help you change your provider. We want an opportunity to earn your business.
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